Rebecca Plant here from The Business League and Lead Better. This morning I have Von Bibra from Von Bibra Motor Group and he spent the morning speaking with the members at our Business League Breakfast.
Rebecca: Wade, did you have a good time?
Wade: I did have a great time. I’ve met some great people, lot’s of energy and really enjoyable
Rebecca: Awesome. Wade is part of a family business that has been running for 85 years in Australia but now focus on the Gold Coast. Wade is really focusing this morning talking about how he can continue that success keep going. Wade, how many staff do you guys have now?
Wade: We have 370 staff. A lot of people.
Rebecca: He has a lot of people with a turn-over operating
Wade: $350 Million.
Rebecca: That is a big turn-over, a big number of staff. I could imaging that you really need to create a self sustaining culture on those that these people can drive you growth because as one man you couldn’t drive that growth on your own.
Wade: No, Absolutely not. That’s the key, that’s what we are really focusing on now. Continue to grow, continue to be successful, a culture is everything so how do we get arriving fans in that culture, how do we get those people to really going to drive that and everything we do it.
Rebecca: Cool. So I’m going to use the words a self sustaining culture that drives growth in this morning is that okay?
Wade: Love it.
Rebecca: Cool. So that’s really what I feel that you guys have created at Bon Bibra and you focused heavily on 4 key things to keep that success going in the culture. Can you run me about what those 4 things are?
- The first thing is train and develop your staff- Give me a platform to grow, get me a platform to be better at what they do and they will love you for that and you will be amazed on what they can achieve. Keep it really basic, keep it focus on the core basis of your business. Whatever that is. For us it’s selling cars and making people happy. If I as a leader can get involved as much as I can , know what’s going on well all the better for it.
- Core Values – We have core values in our business. The community, service, honesty, continually improvement and our people. People are the most important foundation in our business; we support the community who supports us. Honesty, even if it hurts honesty is imperative continually improve for a better business for the people to be better on what they do and obviously give them an outstanding level of service and that will really help forward.
Rebecca: I’m just going to stop there and get back to this idea of values, because a lot of people know that they need some vision and some values in the organization and they put them up in their wall or they put it in their website. Maybe they think that their job is done but what you’re saying really echoes that point that it is much more than a plaque on the wall value aren’t they?
Wade: Absolutely , particularly responsibly with me and the leadership team to really live and braid those values. We use that in every message that we deliver whether we’re motivating our staff , communicating a message, when disappointing our staff that we can use those core values to really drive the communication message into the business. The little things that we do support the team who supports us. We contributed another $50 over the years to brave hearts and other charities here in the Gold Coast . There are things that we do that really engaged our staff and I realized that like what you said the plaque on the walls.
Rebecca: and it is so much bigger than just earning money isn’t it? Because it seems that everything you’re doing is not just driving a pay pocket but driving something positive that’s going back into the business. I really love that.
Wade: Engages the people and money for our service where it goes and money is just by product we don’t need it but the success in doing what we’re doing then it drives all of us.
Rebecca: So you mentioned a couple of ways that you actually incorporate those values in running those business. If you could only say 1 how to so. If you could only say 1 how to so how I incorporate those values and make sure that they’re running into the business everyday is just one thing.
Wade: There’s plenty of things but just one thing is a bit difficult but I guess what we have doe is take care of our staff and we want them to contribute back to us is to how we can engage it so one of the things that we want moving forward is just whether monthly meeting and we’re going to make sure that once a month whoever reflected our company values the most comes up to the front give them an award and the most incentives and really make an example of that person’s behaviour on how they have reflected our core values.
Rebecca: That’s great . It’s really a karat known of stick culture. Beautiful, you’ve got that against you being the 3rd generation business man as you share with us today but a 12% ride of success is that right?
Wade: I’ve got 12% my son got 4%b my son got a 4% chance so yeah good luck.
Rebecca: Awesome but it seems that the staff pull off 370 returns of 350 you’re doing exactly the right things. Wade, thank you so much for joining us this morning and for joining 5 minutes with the master and we really look forward to seeing Von Bibra in the community more and more .
Wade: Thanks Bec, I appreciate it.